Frequently Asked Questions
Got a question? We are here to answer!
It use DTF Inks that are specific for transfer film to be use on dark and light garment like 100% cotton, polyester, blends, spandex, flex, leather.
Yes, you need to have a white base in order to make black or dark t-shirts. If you don't use a white base on your design it will look dark.
Yes, you need DTF Transfer Film so the DTF Inks be able to print and stay on it. DTF Transfer Film have a coated side that holds the inks. The films comes with Glossy back or Matte back and you can choose which one you want to use. Also, the technology has progress, there is Special DTF Film with coating such as Glitter, Glow in the Dark, Metallic and others.
Yes, without the DTF Powder you will not be able to finish the DTF Transfer or press the design.
You can cure the powder 6 ways.
- Using a heat press
- Using an oven
- Using a heat gun
- Using an infrared conveyor
- Using a powder shaker machine with oven
- Using a flash dryer (like the one used on screen printing)
Depending on the model, each model have different print area.
- A4 printer can do up to 8" inches wide
- A3 printer can do up to 11.7" inches wide
- A3+ printer can do up to 13" inches wide
- A2 printer can do up to 17" inches wide
- A1 printer can do up to 24" inches wide
NOTE: More larger printers are coming out to the market.
Yes, we have many video tutorials online that you can watch step by step on how to setup and print DTF and UV DTF. Watch videos HERE
Yes, to be able to press the design on t-shirts or if you are using it to cure the DTF Powder.
Depending on which bundle. Most of our printer bundles will include rip software (unless specify).
Yes, we do online support via email or chat, plus manufacturer technicians are available via chat or video call. We also have a big community group that can help with questions and tips. Videos here , Group here
Yes, you need to have a white base in order to make black or dark t-shirts. If you don't use a white base on your design it will look dark.
Absolutely, our DTF Inks is compatible with both Procolored printers and all EPSON printheads no matter what brand. This includes Knight A3+ Dual Head, Panda L1800, ET-8550, XP-15000, etc.
This also include our UV DTF Inks, UV printers and all EPSON printheads.
It is not advisable to mix inks, as different brands may have varying color pigments. Cheaper inks often contain more glycerin, leading to potential printhead clogs. Our recommendation is to flush out old ink, and we offer premium high-quality inks to prevent clogs. Regular maintenance remains crucial to ensure optimal performance.
Depending on which bundle. Most of our printer bundles will include rip software (unless specify).
Kindly provide your printer model, and we'll suggest the corresponding software. Alternatively, you can visit our software page, where the description includes a list of compatible printers. Our top recommendation for DTF is Cadlink Digital Factory; explore all software options here: https://kingdomdtf.com/collections/software
Depending on the model, each model have different print area.
- A4 printer can do up to 8" inches wide
- A3 printer can do up to 11.7" inches wide
- A3+ printer can do up to 13" inches wide
- A2 printer can do up to 17" inches wide
- A1 printer can do up to 24" inches wide
NOTE: More larger printers are coming out to the market.
Certainly! We provide a limited warranty on our printers, typically ranging from 6 to 12 months depending on the specific model. For comprehensive information regarding what is covered under warranty and what is not, please visit our warranty info page https://kingdomdtf.com/pages/warranty
Yes, you need DTF Transfer Film so the DTF Inks be able to print and stay on it. DTF Transfer Film have a coated side that holds the inks. The films comes with Glossy back or Matte back and you can choose which one you want to use. Also, the technology has progress, there is Special DTF Film with coating such as Glitter, Glow in the Dark, Metallic and others.
Absolutely! Our Glitter or Special Films seamlessly integrates with all DTF Printers (Knight A3+ Dual Head, Roland BY-20, etc.) or converted printers (Panda L1800, ET-8550, XP-15000, etc.).
The film itself is engineered to preserve the stunning effects, ensuring compatibility and exceptional results across various printing platforms.
Yes, without the DTF Powder you will not be able to finish the DTF Transfer or press the design.
You can cure the powder 6 ways.
- Using a heat press
- Using an oven
- Using a heat gun
- Using an infrared conveyor
- Using a powder shaker machine with oven
- Using a flash dryer (like the one used on screen printing)
Kindly provide your printer model, and we'll suggest the corresponding software. Alternatively, you can visit our software page, where the description includes a list of compatible printers. Our top recommendation for DTF is Digital Factory; explore all software options here https://kingdomdtf.com/collections/software
Desktop printer? Opt for Desktop Version: https://kingdomdtf.com/products/cadlink-digital-factory-11-dtf-desktop-printers
24" Wide Format or Dual-head printer? Opt for Wide Version: https://kingdomdtf.com/products/cadlink-digital-factory-11-wide-format-dtf-printers
Full printer list in descriptions.
Instantly access Desktop Version upon purchase; receive the activation code on-site and via email.
For Wide Format Version, expect delivery to your email within 24-72 hours.
Compatible with Windows PC 10 and 11. All digital product sales are final.
A Cadlink license is valid for one printer. For multiple desktop printers, additional ports must be purchased. Note that Wide Format version doesn't support multiple ports.
Explore options here https://kingdomdtf.com/collections/software
Download the Cadlink Digital Factory software for a 15-day trial directly from our website. Upon purchase, unlock the same software as a fully functional version with the provided activation code.
Trial: https://kingdomdtf.com/collections/software/products/cadlink-digital-factory-dtf-trial
Enjoy a complimentary 15-day trial. After installation, register via the top menu in Help using your purchased activation code.
Watch video tutorials: https://youtube.com/playlist?list=PLHbglvvvdYWhliHWo_JfGZJOd08cljDUR&si=AyXmhI6h-UJEY40O
To upgrade your Digital Factory from v10 to v11, you have a few options to consider:
1. Upgrade from Desktop v10 to Desktop v11 (or the current version).
2. Upgrade from Wide Format v10 to Wide Format v11 (or the current version).
3. Upgrade path from Desktop v10 to Wide Format v11 (or the current version). Note that with this option, you'll need to upgrade twice: first from Desktop v10 to Desktop v11, and then from Desktop v11 to Wide Format v11.
You can visit the page here https://kingdomdtf.com/collections/software
To utilize Mac, you'll need to run a virtual Windows environment. Please note Digital Factory cannot operate on M chip versions.
We highly recommend using a Windows PC for a smoother Digital Factory operation experience.
There could be a few reasons for this:
1. It's crucial to ensure that you're installing the correct software. If you've purchased the Digital Factory code only, it won't function with DF + Design Pro.
2. Your code might be locked to another PC that you previously used and no longer have access to. In such cases, you'll need to contact Fiery to unlock your code.
3. Check that your code consists of 14 numbers and 1 letter, formatted like this: P1234 1234 1234 00.
4. Verify that your code was obtained from an authorized dealer, like us.
Contact Fiery / Cadlink
Monday - Friday 9 AM to 5 PM (EST)
Email: spsupport@fiery.com
It use UV DTF inks that are specific for UV DTF film to be use in combination with UV Varnish. Once a UV DTF Transfer is done It can be place on acrylic, metal, wood, glass, ceramic, plastic, leather, cardboard and even paper.
Yes, you need to have a white base in order to make the colors bright and any part of the design that use white to show. If you don't use a white base on your design it will look transparent or any white element will not show.
Yes, you need UV DTF Film so the UV DTF Inks be able to print and stay on it. UV DTF Film required 2 films in combination, A film + B film, this make a UV DTF Transfer. The A film (printing film) comes CLEAR or PAPER and you can choose which one you want to use.
Yes, without the UV DTF Varnish you will not be able to finish the UV DTF transfer and will not be waterproof and scratch resistance.
The UV Inks will be cure at the same time the UV DTF Printer is printing. This is due to the UV light and technology that the carriage printhead has.
Depending on the model, each model have different print area.
- A4 printer can do up to 8" inches wide
- A3 printer can do up to 11.7" inches wide
- A2 printer can do up to 17" inches wide
- A1 printer can do up to 24" inches wide
Yes, we have many video tutorials online that you can watch step by step on how to setup and print UV DTF and DTF. Watch videos HERE
No for UV DTF. UV DTF Transfers stick to any hard surface such as acrylic, metal, wood, glass, ceramic, plastic, leather, cardboard and even paper. You can stick with just rubbing your fingers or squeegee tool.
Depending on which bundle. Most of our printer bundles will include rip software (unless specify).
Yes, we do online support via email or chat, plus manufacturer technicians are available via chat or video call. We also have a big community group that can help with questions and tips. Videos here , Group here
Yes, we do online support via email or chat, plus manufacturer technicians are available via chat or video call. We also have a big community group that can help with questions and tips. Videos here , Group here
It is not advisable to mix inks, as different brands may have varying color pigments. Cheaper inks often contain more glycerin, leading to potential printhead clogs. Our recommendation is to flush out old ink, and we offer premium high-quality inks to prevent clogs. Regular maintenance remains crucial to ensure optimal performance.
There could be a few reasons for this:
1. It's crucial to ensure that you're installing the correct software. If you've purchased the Digital Factory code only, it won't function with DF + Design Pro.
2. Your code might be locked to another PC that you previously used and no longer have access to. In such cases, you'll need to contact Fiery to unlock your code.
3. Check that your code consists of 1 letter and 14 numbers, formatted like this: P1234 1234 1234 00.
4. Verify that your code was obtained from an authorized dealer, like us.
For desktop converted printers, it's advisable to clean the printhead daily, paying special attention to the white channels. DTF printers require daily maintenance for white ink specially on converted printers.
With Professional and Dual Head printers is easier, simpler and less frequent upkeep.
You'll utilize the red and gray cartridges for white ink, while the remaining cartridges will function in the standard CMYK mode.
Please track your order at our Tracking page https://17track.net/en
Once your order is fulfilled you will receive an email notification with the tracking number and updates by the carrier. Please make sure you don’t have our email address blocked or verify your junk mail.
Upon order fulfillment, you will promptly receive an email notification containing your tracking number and updates directly from the carrier to the email provided.
To ensure you receive these important notifications, please ensure that our email address is not blocked and consider checking your junk mail folder.
NOTE: Please ensure that the email address you have provided is accurate to ensure receipt of notifications.
- Inks and Supplies (Consumables): Dispatched in 1-3 business days.
- Printers and Equipment (Stock availability): Ships in 7-14 business days.
- Pre-orders (Stock availability): Ships within 14-30 business days.
NOTES:
1. No shipping on Wednesday, Saturdays, Sundays, or Holidays. Carrier transit times may vary.
2. UPS Next Day orders will ship the next business day and required 1 day to be prepare. Samples:
-- Order placed on Monday, ships on Tuesday
-- Order placed on Tuesday or Wednesday, ships on Thursday
-- Order placed on Thursday, ships on Friday
-- Order placed on Friday, ships on the next business day
We primarily use UPS and USPS for order shipments, occasionally employing DHL, and third-party freight for heavier items.
Each order is assigned a tracking number for real-time package location updates.
Our available promotions vary depending on current offers. We frequently provide either Free Shipping, Volume Discounts or have item On Sale. To stay updated, we suggest checking the announcements bar at the top of our page.
We do offer international shipping through DHL or UPS to select countries. If your country is not available at checkout, regrettably, we are unable to ship to that location at this time.
Yes, we do ship to Puerto Rico. With many satisfied customers from the region, shipping to Puerto Rico is readily available for all supplies.
Please make sure you tracked your order from our page https://17track.net/en
Lost or Damage Packages
The customer needs to contact the carrier immediately, open a claim if necessary with them and contact Kingdom DTF in the first 24 hours. Some packages and high-value products have extra insurance and will be activated with our 3rd party company when needed. We will not take any decision (or give a refund if applicable) until the carrier and the 3rd party company finish their investigations and reports. The process for investigations can take 30 days or more.
Explore our Shipping Policy by visiting the following link: https://kingdomdtf.com/pages/shipping-policy
We accept all major credit cards, including Visa, MasterCard, Discover, and more, which you can conveniently use during checkout. Additionally, for seamless transactions on smart devices, we offer payment options such as Shop Pay, Apple Pay, Google Pay, and Facebook Pay.
Certainly, available for both individuals and businesses.
For comprehensive information on our financing options with monthly payments, please visit https://kingdomdtf.com/pages/financing
For domestic orders within the USA, we offer the convenience of Zelle as an alternative payment method. This option is particularly beneficial for customers who may not have a credit card readily available. Please note that Zelle is exclusively available to US customers.
To complete your payment, kindly send it manually to sales@kingdomdtf.com and include your order number for reference.
Explore our Shipping Policy by visiting the following link: https://kingdomdtf.com/pages/payment-policy
Absolutely! Our Glitter or Special Films seamlessly integrates with all DTF Printers (Knight A3+ Dual Head, Roland BY-20, etc.) or converted printers (Panda L1800, ET-8550, XP-15000, etc.).
The film itself is engineered to preserve the stunning effects, ensuring compatibility and exceptional results across various printing platforms.
Certainly, share your requirements with us.
TIPS:
- "Add to Cart": Item is in stock.
- "Sold out": Will be available soon.
- "Pre-orders": Secure your purchase in advance (delivery may take 14-30 days for some items).
The XP600 printhead typically ranges from $350 to $550, while the i3200 printhead can cost between $1,000 to $1,500. While the XP600 offers a more budget-friendly option, the i3200 boasts a longer lifespan.
Yes, glossy film is compatible with desktop converted printers. It performs effectively with both glossy and matte back finishes, catering to individual preferences.
Some customers opt for matte film as it enhances readability for the converted printer.
We always offering different type of sale, discounts or free shipping. Offers will varies time to time depending the season.
Yes we do. Wholesale products is available only for the USA and U.S. territories at the moment.
For Distributors seeking wholesale opportunities, you can visit this page https://kingdomdtf.com/collections/wholesale
or kindly reach out via email at info@kingdomdtf.com with the subject line: Distributors.
Returns are accepted within 30 days of delivery. There is a 10% restocking fee and the customer is responsible for return shipping cost. Items must be in new condition, unused, and unopened. Certain items are excluded for returns..
You can read more details here https://kingdomdtf.com/pages/return-policy
Yes, a 10% restocking fee applies for returned items. Shipping costs are not refundable.
Certainly. Kindly note that cancelling an order will incur a fee. A 3% + $1.00 fee is non-refundable for any standard cancelled or refunded orders (the processing fee is non-refundable). Switching any items for one that costs less and that has already been processed, will generate a refund fee for the difference between does items.
Loan and Installment Cancellations, a 10% fee is non-refundable for any loan or installment canceled orders (the processing fee is non-refundable).
Explore our Shipping Policy by visiting the following link: https://kingdomdtf.com/policies/refund-policy
At KingdomDTF.com, we specialize in electronics, specifically DTF printers and related supplies. Our store offers a wide range of high-quality printers, software, and consumables for your DTF printing needs. We pride ourselves on providing reliable products and excellent customer service. Whether you're a beginner or an experienced professional, our products are designed to help you achieve outstanding results in your DTF printing projects. Shop with us and experience the KingdomDTF.com difference.
Our contact information is as follows.
E-mails:
info@kingdomdtf.com
sales@kingdomdtf.com
Office / Warehouse / Mailing Address:
Kingdom DTF
3401 Commerce Blvd, Suite A
Kissimmee, Florida 34741